Expert voice contact maximises opportunities at the top, middle and bottom of the sales funnel. Use telemarketing to enhance your data, build a better pipeline, maximise your sales efforts and optimise customer success.

Inbound

Augment your in-house capabilities with expert call handling solutions

• Complete outsourced customer services
• Overflow services
• Out-of-hours services

Comprehensive call handling

Our inbound, call handling services include:

• Tailored customer service operations
• Product launch or promotional inbound call management
• Seasonal or out of hours call traffic
• Recall and helplines
• Crisis management
• Management and qualification of inbound MQLs / SQLs
• Transactions – credit or debit card orders
• Locator service for stores, dealers or branches
• Multilingual call handling

Outbound

Adding telemarketing to the event marketing mix helps you to realise your event’s full potential.

Targeted outbound telemarketing services are:

• Personal
  Speak to invitees directly and create a human connection from the beginning.
• Relevant
  Explain an event’s value in a way that resonates with each individual prospect.
• Insightful
  Understand why prospects have not responded ‘yes’ (yet); and feed this intelligence into further marketing activities.

A tailored package of support

Depending on your needs, we can align the following services with your event marketing activities:

• Calls to Invite to qualify prospects and promote the event
• Follow-up Calls to confirm receipt of invitation, gauge interest and complete the registration
• Reminder Calls to boost overall attendance and minimise ‘No-Shows’
• Post-Event Surveys to gain valuable feedback
• Post-Event Telemarketing/Telesales campaigns

Is telemarketing a strategic call?

When executed well, telemarketing is:

Personal

Human interaction and relationship building are cornerstones of B2C and B2B sales. Create personal connections with customers and gain insights into their personalities, interests, attitudes and motivations.

Agile

Telemarketing is an exceptionally agile marketing approach. Add value at any stage of the sales and marketing process with a channel that flexes and scales to match your needs.

Smart

Targeted and easily measured, telemarketing allows you to optimise interactions with your most valued prospects.

Insightful

Build rapport with customers and reach a deeper understanding of their interests, needs and buying modes. Arm sales with intelligence that gives them the best chance to convert.

Turn opportunities into business

• Build campaigns on clean, accurate and insightful data
• Profile prospects to ensure all interactions are intelligently targeted
• Strategically communicate value propositions
• Nurture relationships with high-level decision-makers
• Deliver sales lead quantity and quality
• Improve ROI from digital channels by bridging gaps between early stage automation-scored leads (AQLs), marketing-qualified leads (MQLs) and high-quality leads, that are truly sales ready (SQLs).

Transform your sales and marketing efforts by partnering with telemarketing experts that are flexible, collaborative and results-driven.